Customer Service
Our number one priority is customer service.  Our support team will help you out in any way we can before and after you make a purchase from Rebel Brewer. Contact us at 1-888-453-4233 or by email via info@rebelbrewer.com

Our Hours Are:
Monday – Friday: 10am- 6pm CST
Saturday: 10am-5pm CST
Sunday: 11am-3pm CST
Note: We are closed New Year’s Day, Easter, July 4th, Labor Day, Thanksgiving Day and Christmas Day

Returns & Replacements
You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). We cannot accept returns on ingredient items (consumables). If you are sent an incorrect ingredient due to our error, we will do our best to get the correct item out to you in a timely manner and at our cost. Make sure and check the contents of your order upon arrival and please notify us immediately of any discrepancies.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Our Return Form

Shipping
Orders submitted over the weekend or on Monday (or on a particularly heavy order day) allow one extra day for it to ship due to the volume of orders that come in over the weekend. We ship via UPS and USPS. The UPS Ground Shipping map shows the estimated delivery based on Business Days so weekends do not count as shipping days for orders.
If your order contains items from Blichmann or Anvil or VeeGee or Grainfather or Still Spirits or Barley Crusher, allow up to two weeks or more as these items ship directly from the factory and we have little control over their schedule (you can always contact us for more info on these orders and how quickly they are going out).  Visit our Shipping page for more information.

Payment options
We accept Visa, MasterCard, Discover, Paypal or American Express. No CODs. Company purchase orders must be paid in advance.
Payment by personal check or money order may delay shipment if your order is not placed by telephone. Orders will not be shipped until payment is received. Personal checks, once received, may be held to verify funds before the order is shipped. In order to determine shipping charges, customers paying by check or money order should call us and place the order by telephone. If payment is not sufficient to cover shipping costs, the order may not be sent.
Make checks or money orders payable to Rebel Brewer.

All checks and money orders should be sent to:
Rebel Brewer
ATTN: Orders
3795 Pinto Drive
Medina, MN 55340

Pricing & Promotions
While we’ve made every effort to accurately price all merchandise on our site, all prices and shipping weights are subject to change.

Viewing Orders
To view order history, track orders, create wish lists and write user reviews, consider creating an account with RebelBrewer.com. While it is not necessary to create an account to make a purchase, we highly recommend doing so to take advantage of all the new features available.

Privacy Policy
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone. Read our full Privacy Policy.

Security Policy
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.